Driving a rented car comes with exactly the same responsibilities, risks, and accident probabilities as driving your own vehicle. Damage, theft, traffic accidents, and breakdowns are always considered possible scenarios, no matter how conscientious the driver is or how impeccable the technical condition of the rented car might be.
In the paragraphs below, you will learn everything you need to know about properly reacting to potential problems with your rented car on the road.
What to Do in Cases of Theft or Damages Caused by Third Parties?
In each case of theft or damage of the rented car, customers should remain on the spot, immediately contact the police and provide full assistance for recording the details about the occurrence.
After assisting the law enforcement agencies, the rented car accident shall be reported to the rent a car Bulgaria company. The team of Yes rent a car asks their customers to check-in within twelve hours after the accident and provide the full record of circumstances and details in a transparent, straightforward, and responsible manner.
According to your chosen types of additional insurances, the company will then determine whether and what extra fees may apply, as well as the course of action for the remaining rental period.
What to Do in Case of a Traffic Accident With the Rented Car?
No matter the circumstances and the liability, your behavior shall remain precisely as described above. Contacting the police comes first, followed by a timely reporting of the event in the nearest office of the rented car provider. By no means shall the customer make unauthorized repairs to the rented car, leave the spot without registering the accident, or try to offer money to other participants in the traffic accident.
With Yes rent a car, every rented car lessee is offered an additional fee of €2.00 per day to receive timely and professional roadside assistance throughout Bulgaria. Depending on your preferences, you can decide to either pay the fee and count on our support or take the risk and pay the full charge of roadside assistance if needed.
Once again, independent roadside assistance services shall be reported to and authorized by the rented car provider.
Will You Get a Replacement Vehicle?
Under the conditions of the pre-signed car rental agreement, the damaged rented car shall be replaced with a functional vehicle until the conclusion of the rental period. Depending on the circumstances and the particular case, customers might be charged supplementary fees for replacement car expenses, lost profits, or repair costs.
Of course, all of these conditional obligations will be fixed and agreed upon when signing the initial car rental contract between the two parties.